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Job description
About Towne
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit and follow us on LinkedIn.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15-17 per hour.
Work Schedule: The work schedule for this position is
2:00PM - 10:30PM/ROTATING WEEKENDS. - TRAINING MAY BE HELD ON DAY SHIFT BASED ON TRAINER AVAILABILITY
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow as we move forward building a world class call center. All Customer Service Advisors are crossed trained in every function associated with the Call Center
Essential Job Functions:
Handle inbound calls
Prepared to answer questions regarding Taking payments
Problem solving
Refunds
Directions
Expectant Mothers Program
LEED Program
Group Account Program
Embrace and understand metrics to ensure you can maintain company standards on Talk time, wrap time, availability time and others as determined by our Performance Management team
Ability to calmly defuse patients, visitors and employees escalations
Handle intercom calls
prepared to answer question regarding Access
Badging
Assistance
Directions
Problem solving
Additional duties as assigned
Essential Qualifications: Minimum 2 year of customer service experience required. Preferably in a call center environment
Possess solid verbal and written communications skills
Proficient in Word, Excel, PowerPoint and Microsoft Office
High School diploma (or equivalent) required
Reliable transportation to and from work
Good organizational and problem solving skills
Ability to work independently and within established guidelines
Ability to follow direction
Ability to effectively work within a team
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to stand and sit for long periods of time
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
The duties listed herein are typical of this position. This list should not be construed as exclusive or all-inclusive. Other duties may be assigned and required. All duties must be performed in accordance with PSI established standards and procedures. By signing below I acknowledge I have reviewed and am able to perform the Essential Job functions with or without reasonable accommodations.
Worksite address
cleveland, OH, 44101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.