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Job description
Clinical Lab Support Rep
Kids Are Our Everything.
Pay Range: $20.91 - $40.82 Shift: 8:30am - 12:30pm Monday Tuesday, Thursday, Friday 8a-4:30p - Wednesday
The Outpatient Phlebotomy team at Children's National Hospital supports six outpatient locations across the DC area, providing essential specimen collection services in a patient-focused, clinic-based setting. Phlebotomists in these locations work more independently while supporting a primarily pediatric population, performing venipuncture and ensuring accurate specimen collection. In addition to clinical responsibilities, the role includes administrative tasks, patient registration support, and coordination of specimen handling to ensure timely processing and delivery for diagnostic testing.
The Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section. Will provide patient services and administrative support in laboratory operations. Will interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Will provide assistance to other employees within their department as well as other departments. Will be responsible to collect, receive and process specimens, check for proper and complete patient information, patient registration, and perform other related services and clerical duties. Will train employees and others in the duties described in job description. Will schedule patients in the computer system.
Minimum Education High School Diploma or GED (Required) Minimum Work Experience 2 years - Related experience in an accredited clinical setting. (Required)
Functional Accountabilities:
Process specimens by centrifugation, aliquot and sort into specific test areas and for storage.
Coordinate the pickup and delivery of specimens for specific areas of the laboratory.
Troubleshoot specimen processing procedures.
Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.
Perform order and result entry, reference lab batch creation/release and special handling/packaging for send-out specimens.
Will schedule and register patients in the computer system, when needed.
Patient Services:
Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information.
Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.
Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.
Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer oriented manner.
Administrative:
Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers
Answer telephone professionally and courteous.
Verify insurance eligibility and coverage for anticipated procedures.
Notify parents of the need for completed insurance referral form or preauthorization of test requests.
Counsel parents or refer parent to Manager or Coordinator for financial information and direction.
When assigned, train employees, students, and others in the duties described in job description
Lab Tests:
Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.
Check test requisitions for completeness.
Request additional forms or documents from referring physician as necessary.
Confirm ICD9 codes are included and contact referring physician to confirm.
Contact referring physician to confirm questionable test requests.
Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.
Maintenance:
Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems.
Order routine inventory and supply requests.
Distribute forms/letters/mail/lab results.
Maintain Lab Customer Service Desk files.
Copy, fax and distribute documents.
Phlebotomy:
Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.
Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.
Set up simple bacterial/viral cultures and enter specific test results into the computer
Benefits That Support You:
Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us:
Nationally Recognized Excellence – Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
Leading Pediatric Care – One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.