About this opportunity
Melanzana Mountain Gear Inc lists this Part-Time Retail Staff opportunity in leadville, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Position:
Retail Staff
Type:
Part-Time (must be available on weekends)
Benefits:
Sick-time, Retirement
On-the-job training is provided for the right candidates
Purpose:
Must embody and share the brand, values, and vision of Melanzana. The retail area, people and place, are the interface between us and our customers. Retail Staff help promote brand values by engaging with all in store and virtual customers and ensure a positive customer experience for ALL customers and/or visitors through informative, helpful interactions.
Greeting all customers and/or visitors (be a ‘Melanzana Guide’)
Ensure Melanzana’s brand values are apparent to every customer who comes into the store
Educate customers, making sure they understand why we do appointment only, in-store shopping and how it works
Create a positive, welcoming customer experience whether they’re shopping, seeing if they can get an appointment, or just visiting
Have an understanding of what is going on in production so you can provide the best service possible
Adapt our customer service to the variety of circumstances working in a manufacturing environment can create with a positive attitude
Follow customer interaction guidelines provided by Media Specialist
Running the floor
Restocking and ensuring the floor is up to standard throughout the day
Customer engagement throughout their appointment
Email/Phone
Help remote customers with appointment questions
Troubleshoot technical difficulties and assist customers who are not technology proficient
Help answer general questions from remote customers regarding the way our shopping works
Backend Responsibilities
Work with Quality Control to help barcode, hang & bead garments as they come out from QC
Back stocking hoodies as they come out of production; manage & maintain back stock organization
Process Returns/Exchanges/Pre Orders and have a thorough understanding of Google Workspace & Shopify
Completing customer repairs (i.e. calling the customers, shipping the garment, etc.)
2-5 years in a customer service environment
~ Ability to work weekends
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.