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Job description
Part-Time Seasonal Customer Relations SpecialistGrass Valley, CAMonthly Bonus up to $1,000 plus competitive pay!When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 95 years. You join an organization with a strong sense of community that values safety, customer satisfaction, training and development, and teamwork.Our seasonal employees are so essential to our business that if you are hired for this position, we will provide you with a monthly bonus up to $1,000!We are currently looking for a Part-time Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.Responsibilities:Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all timesMaintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and serviceUtilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunitiesPresent a professional, confident and enthusiastic image to develop trusting relationships with all customersEffectively manage customer account data which includes setting up new accounts and maintaining related data***This is a part-time position offering approximately 28 hours per week.***Why Suburban Propane? Suburban Propane takes pride in serving our seasonal employees and does so by offering competitive pay with seasonal bonus, sick pay, and a 401(k) with company match and immediate vesting based on eligibility requirements.$17.40 - $24.00 an hour (dependent on experience)This position may be eligible for overtime pay based on business needs.Qualifications:Minimum of 3 years of experience in a customer service roleMinimum of a High School diploma or GED preferredSolid computer skills including Microsoft Office, data entry and the ability to run and analyze reportsAbility to multi-task and prioritize assignments in a team environmentApplications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
Worksite address
grass valley, CA, 95945, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.