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Job description
About UFCU
Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures .
In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations , we are guided by our values:
Purposefully Member-Obsessed
We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.
Possibilities Reimagined
We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
Performance Excellence Rooted in Unwavering Integrity
We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.
Job Summary
Under direct supervision a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative.
Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here.
Please note, this person will be expected to work 5 hours, 4 days per week from 12 pm - 5 pm or 1 pm - 6 pm (depending on business needs), and every Saturday from 9:30 am - 2:30 pm. Since this shift includes every Saturday, this person will get one full day off during the week.
Essential Functions
Member Experience:
Greet members
Maintain branch appearance
Explain basic products and services
Identify product needs
Answer member questions
Resolve member issues
Account Maintenance: Conduct system navigation on various computer systems
Process address, phone number, and email changes
Process check re-orders
Establish direct deposit
Assist with online and mobile banking
Compliance: Performs other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
Conduct Transactions: Process transactions, mail deposits, night drop, and cash advances
Grant access to safe deposit box
Scan transit and on-us checks
Validate accuracy and process member checks
Place and communicate check holds
Print documents, including statements, temporary checks, and direct deposit forms
Knowledge/Skills/Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information
Effective active listening skills
Strong verbal, interpersonal, and written communication skills
Ability to be adaptable and work in a fast-paced environment
Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
Strong attention to detail
Strong organizational and time management skills
Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a "what can I do to help?" attitude
Proficient in Microsoft Office
Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification
Core Competencies Demonstrating Member Obsession
Demonstrating Performance Excellence
Demonstrating Innovation
Experience
Required Qualifications High School Diploma or GED
Minimum of six (6) months of Teller or cash handling experience
Minimum of six (6) months of customer service experience
Bachelor's Degree in Business or Finance-related field may substitute for experience requirements
Minimum of six (6) months working in a team environment
Preferred Requirements English/Spanish bilingual
Bachelor's Degree
Credit Union experience
General knowledge of applicable financial industry regulations
Military experience
Things You Need to Know Before You Apply
Hours
Monday through Friday from 9 am to 6 pm and Saturday from 9 am to 2 pm.
This person will be expected to work 5 hours, 4 days per week from 12 pm - 5 pm or 1 pm - 6 pm (depending on business needs), and every Saturday from 9:30 am - 2:30 pm. Since this shift includes every Saturday, this person will get one full day off during the week.
About This Career Opportunity
We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team!
#INDUFCU
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.