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Job description
Participant Care SpecialistCelerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.The Participant Care Specialist is responsible for assessing, planning, facilitating and advocating for options and services directed to enhance participants' experiences from initial point of contact at screening through study completion. This role will focus on providing customer service and interacting with participants directly in order to obtain data related to the participants' experience.Essential FunctionsResponsible for and manages the participant experience during all phases of a clinical study (screening, conduct, post study follow-up)Act as the point person in the clinic to handle participant questions, complaints and resolving participant related issue escalationsDevelop, track and respond to participant survey feedback and make recommendations for improvementCreate, plan and oversee participant activities during conductParticipate in the Participant Care Committee to make decisions that enhance the participant experience within CelerionProactively identifies new needs or capabilities to enhance participant satisfactionKeep participants informed of study informationDirect staff based on participant care priorities. Redirect and provide feedback for improved participant interactions as needed. (Using CARE and AIDET standards).Collaborate with managers regarding participant orientation sessions, clinical tours, screening process flow, alternate releases, etc.Ability to work in required work environment, including but not limited to working in a clinical/ laboratory environment with exposure to biological/ biohazardous materials.Conduct other reasonable duties as assignedKnowledge/Skills/Education/LicensesExcellent customer service skills with 2 years customer service experienceExcellent oral and written communication skillsBilingual in English and Spanish requiredExcellent interpersonal skillsFlexibility to work evening, weekend and flexible hours as needed.Ability to manage multiple priorities in a fast–paced environment.Excellent organizational and problem-solving skills.Equivalent education and experience will be considered.Schedule: Monday - Friday (Flexible - 7 AM - 4 PM), Occasional weekend availability$22 - $22 an hourCelerion Values: Integrity Trust Teamwork RespectAre you ready to join our team?Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
Worksite address
tempe, AZ, 85281, US
Who can apply
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