About this opportunity
En Contacto lists this Partner Representative Remote 3:30PM-12PM opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Position Type: Partner Representative, Full-time, REMOTE 3:30PM-12AM M-F Within reasonable driving distance to the office
Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence.
In office attendance is minimally required.
Qualifying candidates will be within a reasonable driving distance
Within 2 hour drive time to 3836 DeKalb Technology Parkway, Atlanta Ga 30340
Requirements
Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.
Essential Job Functions (other duties as assigned):
Actively listening to what partners wish to convey and responding with excellence.
Responding to inbound telephone inquiries.
Maintaining partner records by updating account information using data entry software.
Processing orders, donations, and miscellaneous requests in system.
Praying with individuals.
Participating in training and team meetings both remotely and occasionally in office.
Staying up to date with products and resources offered by the ministry.
Attending coaching sessions and team building activities as requested.
Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders.
Necessary Skills
Proficient in utilizing Microsoft Office software (required).
DATA entry skills.
Competencies
Balances team and individual responsibilities.
Gives and welcomes feedback.
Actively contributes to building and maintaining group goals and cohesiveness.
Remains professional and courteous with partners always.
Possesses knowledge of relevant computer applications.
Ability to work independently and with others in a fast-paced environment.
Physical Environment
Requires team member to be able to work 3:30PM-12AM nightly in a quiet professional setting.
Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com)
This position requires initial in-office training and periodic in-office attendance, including monthly all-staff meetings and ongoing training sessions.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.