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Job description
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
Who You Are:
Possess a solid technical grounding with hands‑on experience of IT Development and/or Operations
Has a demonstrable track‑record and never‑ending passion for learning; successful candidates for this position typically have 10‑15 years of experience in a customer or partner facing technical role
A self‑starter, tech‑savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
Confident presentation skills
Desired hands‑on experience in two or more of the following areas:
Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
Public Cloud: AWS, Azure, GCP, or Alibaba
Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
Config Mgmt: Terraform, Ansible, Puppet, Chef
CI / CD: Jenkins, Gitlab
Bonus Points:
Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
Previous experience with root‑cause‑analysis, troubleshooting, debugging
Benefits and Growth:
Best‑in‑breed onboarding
Generous global benefits
Intra‑departmental mentor and buddy program for in‑house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
$143,000 — $209,000 USD
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.