Job description
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Professional fluency in English and French is required due to the bilingual nature of this role. Only candidates meeting this requirement will be considered.
As a Specialist, Parts in Managed Transportation at RXO, you will deliver exceptional service to our customers.
What your day-to-day will look like:
Support customers with respect to Key Performance Indicators (KPIs), including, but not limited to, teaching dealership personnel how to use the Retail Inventory Management website, reviewing policy and procedure with them, offering them support for any questions they have, following up after training with them.
Meet workload criteria and metrics (i.e. 175 emails per month, minimum 2 dealer trainings a month etc.)
Outbound call work such as excess orders, new parts managers list
Answer incoming dealer calls
Reviewing adds protection requests
Update Job process documents, and email stationary
Working on hold orders 1 day a week (designated day is Thursday) This includes working the late orders at 6:45 pm EST.
Collaborate with customers and escalate any issues through appropriate channels, helpdesk tickets for DSP changes, and other issues etc.
Collaborate with GM team members such as GM reps or GM Lead RIM analysts
Learning various systems (RIM Legacy, RIM 3.0, DAAC, PWB +, Mainframe, IP/digital Phone) to review orders, backorders, returns, supersessions
Recording upfront messages as needed
Work emails
Work collaboratively with team members via SLACK/ TEAMS meetings
Work autonomously and be self-motivated
At a minimum, you’ll need:
1 year of experience dealing with high phone/email volume in a deadline-driven environment
Experience with Microsoft Office
Excellent verbal and written communication skills in both English and French
Strong supplier and customer interaction experience
Basic computer skills
It’d be great if you also have:
Knowledge of a dealership environment or inventory management
Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.