Pathway of Hope Case Manager

Job description

Rate: $25 USD per hour

nDescription

nRecruiting Opportunity Closes:

nHourly Wage: $25.00

nHours Per Week: 40

nStatus: Non-Exempt – Full Time

nNumber of Positions: 1

nDepartment: Social Services Department

nPosition Title: Pathway of Hope Case Manager

nThe Salvation Army Mission Statement:

nThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

nApplication Instructions:

nComplete the online job application, upload a resume.

nTo apply online go to: Pathway of Hope Case Manger ( , or

nTo apply in person go to 1015 E. Chicago Street, Caldwell, Idaho 83605. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

nQuestions, contact Capt. Amy Lewis at or call . Capt. Lewis is the sole point of contact for questions regarding this position.

nRecruiting Accommodation Statement:

nTo obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact or email , attention Donna Campagnolo.

JOB SUMMARY: The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths-based, intensive case management services to families, who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. This position provides direct Case Management to families.

nESSENTIAL DUTIES AND RESPONSIBILITIES:

nnnQualify and determine client eligibility for POH services and/or financial assistance available through the local Corps or ministry center.

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nnHelp qualify client families, who meet POH criteria, to receive related case management services; maintain a caseload of 10-15 families.

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nnConduct intake and client assessments such as URICA, Client Sufficiency Matrix, and Herth Hope Index, and Working Together Agreement.

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nnProvide one-on-one goal setting. With client input, recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual.

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nnAssist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services.

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nnComplete administrative tasks for processing material assistance to POH client families and other clients/families who meet criteria for related assistances. This includes but is not limited to screenings, application forms, collecting proper documents (i.e. identification (ID), income or bank statements, lease, mortgage, proof of financial hardship, documentation of homelessness or risk of homelessness, etc.), completing check requests, tracking funding drawdowns, accounting for assistances on hand, etc.

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nnWork with clients to facilitate the transport to important appointments, including getting an ID, court appointments, food pantries, the Welfare office, etc.

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nnRecord and maintain accurate client information, with thorough data entry, utilizing the Homeless Management Information System (HMIS) and WellSky Community Services, as well as internal excel spreadsheets used to track funding drawdowns, in collaboration with the divisional fiscal department.

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nnMaintain client notes, Case Notes and documentation that are clear, thorough, complete, and up-to date, documenting progress with set goals and updating as appropriate.

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nnRespect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines).

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nnMeet with client weekly and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed. Assist clients in identifying barriers to success and providing guidance and support to remove those barriers. Conduct motivational interviews to support clients in moving toward self-

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nnBuild a positive network of relationships with community resources as a representative of TSA. Act as a liaison between POH, other TSA programs, and community agencies. Establish a professional working rapport with other community program staff.

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nnCollaborate with Salvation Army staff and Corps Officers, as well as teams of community case workers to maximize client resources and opportunities. Attend Case Conferences.

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nnSupport clients in their spiritual growth by conducting spiritual assessments, developing a spiritual growth plan and connecting client with a Corps Officer for pastoral care.

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nnConduct workshops to support and encourage client self-sufficiency.

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nnFlexibility to adjust work schedule as necessary to meet work requirement.

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nnInteract in a professional and courteous manner at all times with clients, TSA staff, community groups, vendors, landlords, partners and stakeholders.

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nnAttend required staff meetings and complete all projects on schedule.

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nnBe accountable regarding following TSA guidelines on documenting financial and material assistance to clients; be a good steward of all funds.

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nnAttend trainings in the community, as needed, for professional development.

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nnAttend and complete trainings as required by The Salvation Army policies.

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nnLead at least one Bridges out of Poverty/Getting Ahead session annually and other trainings as required.

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n nMINIMUM QUALIFICATIONS:

nnnBachelor of Arts in Social Work preferred or related field and or minimum of associate degree plus 1-3 years of Case Management experience at a level above beginner with advanced knowledge of assessments

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nnMust possess a valid class C Idaho driver’s license

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nnMinimum one to three years of experience working with low-income and/or homeless individuals and families

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nnMust be able to pass a criminal background check with additional agencies check

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nnIf working in vicinity of children, a criminal background check is required, with certification for Protect the Mission policies and procedures

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nnMust be willing to adhere to The Salvation Army Code of Conduct and be in substantial agreement with the associated Doctrinal positions and Statements of Faith

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n nKNOWLEDGE, SKILLS, AND ABILITIES:

nnnKnowledge of the unique issues of homelessness

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nnBasic understanding of mental health disorders

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nnKnowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing

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nnAbility to read, write, speak, and understand English

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nnBilingual English/Spanish is preferred

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nnProficient in Microsoft Windows and use of Word, Excel, and PowerPoint

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n nMENTAL DEMANDS:

nnnAbility to work under stressful conditions and to manage/prioritize multiple projects in an organized/efficient manner to meet tight deadlines

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nnAble to interact with others with courtesy & tact and to respond to crisis situations in a calm & effective manner

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nnAbility to work with diverse populations in a trauma informed and sensitive manner

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nnMaintain confidentiality and maintain regular and punctual work attendance

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n nPHYSICAL REQUIREMENTS: Must be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access the produced information from a computer, and to understand written information.

nQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modifications or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

nWORKING CONDITIONS: It is important for the case worker to be highly motivated, and a self-starter. Most work will be done in the community, with some desk work. Business casual attire during office and client visits. May need to wear business attire for certain functions. Attendance in trainings and meetings is required.

nMISCELLANEOUS: The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

nThis document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

nQualifications

nEducation

nPreferred

nnBachelors or better in Social Work

n nLicenses & Certifications

nRequired

nnDriver's License

n nExperience

nRequired

nn1-3 year: Minimum of associate degree plus 1-3 years of Case Management experience at a level above beginner with advanced knowledge of assessments. Including experience working with low-income and/or homeless individuals and families.

n nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Worksite address

caldwell, ID, 83607, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.