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Job description
Inova Children's Cardiology in Leesburg & Gainesville, is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift: Monday- Friday. Team members will need to be flexible to work both 7:30am-4:00pm and 8:30-5:00pm shifts as needed. This is a front desk registration position and will be expected to work at both locations.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.
Featured Benefits
Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Patient Access Associates 2 Job Responsibilities:
Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications:
Education: High School Diploma or GED
Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree
Preferred Qualifications:
2 years of customer service experience
1 year healthcare experience
english/spanish bilingual
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.