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Job description
Inova is Looking for a dedicated Patient Access Associate to join the team. This role will be Monday through Friday full-time hybrid.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities
Job Responsibilities
Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
Case Management Tasks: Notifies case managers and documents referrals.
Financial Counseling: Provides estimates and collects payments.
Insurance & Contract Coordination: Verifies basic eligibility and coverage.
Inquiries & Patient Concerns: Answers routine questions and escalates issues.
Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
Utilization Review Coordination: Flags cases needing review.
Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
May perform additional duties as assigned.
Additional Requirements
Education - High School or GED
Preferred Qualifications:
contact center/healthcare experience preferred, has customer service, bilingual (Spanish)
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.