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Job description
About the role
The Patient Access Clinician primarily conducts intake assessments for enrollment into the Casa Esperanza Outpatient Program. In addition, they will provide individual and group therapy, as needed. ThePatient Access Clinician will support with coordination of assigning cases to ongoing clinicians for therapy services, provide support with crisis management, connect with collateral contacts, provide referrals to appropriate services, develop treatment plans, and maintain the outpatient waitlist.
As part of the Casa Esperanza Inc. team, the Clinician will provide services in a fully integrated, holistic, and collaborative manner using a team-treatment approach to ensure the coordination of all client services, both across Casa programs and with external providers. This integrated model aims to facilitate clear communication amongst all providers and eliminate duplication of efforts or conflicting approaches to care; detail necessarily follow-up and assignments; and ensure wrap-around support services are in place to maximize treatment effectiveness and clinical outcomes.
What you'll do
Essential Functions:
Client Care
Complete initial assessment to determine appropriate level of care
Complete initial treatment plans Completes all documentation needed and develops clearly defined interventions and measurable goals and outcomes
Crisis intervention counseling, with referrals to ongoing mental health services when needed.
Engage external and internal service providers to better meet clients' needs
Provides group treatment using evidence-based practices, including Motivational Interviewing, Cognitive-Behavioral Therapy, Relapse Prevention, Relational and Psychodynamic therapy, etc., as needed.
Facilitate and support with Structure Outpatient Addiction Program (SOAP) as needed
Participate in weekly clinical meetings to provide updates and assist in the decision-making related to treatment planning and implementation.
Functions as a resource to the rest of the team on mental health-related issues and assists in the various components of this program.
Educate clients and their families about psychiatric and substance use disorder diagnoses, recovery and wellness support services, medication including MAT for substance use disorders, psychotropic medications, and medications for other physical conditions, and ensure engagement with medication monitoring services and regular health maintenance
Work with Casa leadership team to plan, implement, and maintain trauma informed practices
Other job duties as assigned to support clinical services.
Administrative Ensures adherence to program treatment philosophies and policies.
Maintains client and program records in accordance with agency requirements and timelines
Assist with utilization management to include assessing appropriateness, effectiveness, and medical need for services.
Work with Intake and Admission Manager and Director of Outpatient Services to maintain efficient workflow to meet program utilization goals and objectives and ensure timely billing.
Assist in all reporting as required by supervisors.
Attends all trainings and professional development opportunities as required.
Attends mandatory weekly multidisciplinary team meetings.
Maintains knowledge of current trends and developments in the field.
Participate in weekly programmatic and clinical supervision.
Complete all documentation in our electronic health record.
Provide weekly supervision to direct reports.
Attend weekly supervision
Work with Medical Team to maintain and promote overall health and safety and ensure the appropriate level of care.
Provide backup on-call coverage, as needed
Other job duties as assigned to support the administrative duties of the role.
Qualifications Master's degree required in social work, psychology, counseling, or related field required
Spanish required
Independently Licensed within 6 months of employment.
Experience working with a psychiatric/substance-abusing/co-occurring population.
Familiarity in working in a strength-based, trauma-informed environment
Knowledge of appropriate community resources
Knowledge of the issues affecting people with HIV/AIDS in recovery from substance abuse/alcoholism
Experience with individuals dealing with homelessness, mental illness, domestic violence, and the criminal justice system
Experienced in crisis management and intervention
Experience providing individual, family, and group interventions to target populations.
Strong verbal/written communication
Ability to work as both an effective team member and independently
Knowledge & Practice of evidence-based practices, including cognitive behavioral therapy, relapse prevention, and motivational interviewing techniques, preferred
Ability to meet the physical requirements and training requirements of the position.
Describe the specific responsibilities and job functions of the role
Schedule Onsite position Monday-Friday, with availability from 8am to 8pm and Saturday 8-2pm.
What we offer:
Casa Esperanza Benefits Package: Compensation: $70,000 - 72,000 annual salary
401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
Holiday Pay (12 days per year + 1 floating holiday)
Paid Time Off (PTO)-18 days in year one, 20.5 days in year two, 23 days in year five
Sick Pay-10 paid days per year
Long/Short-Term Disability
Paid by Company Life Insurance
Health Insurance (Medical, Dental, Vision)
Health Reimbursement Arrangement (HRA)
FSA/DCA (Flexible Spending Account & Dependent Care)
ComPsych Guidance Resources - EAP
Educational Opportunities
Tuition Remission
Employee Ticket at Work (Discounts for Entertainment, Travel, Movies, etc.)
Career Advancement Opportunities
Increased Salary for Credentials
and more...
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and a booster, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Casa Esperanza's EEO Statement
Casa Esperanza is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email
About Casa Esperanza
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.
The pay range for this role is:
70 - 72 USD per year (Familias Unidas Outpatient Program)
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.