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Job description
Patient Access CoordinatorThe Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center (UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.Essential Functions:Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialistsDevelops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrationsDevelops, monitors and trends Key Performance Indicators for Patient Access (PA) and reports findings to the senior managementFacilitates communication between departments and PA management regarding issues of front end operationsMonitors service volume, referral activities and timeliness and plans staff accordinglyAssists in develop and implementation of goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staffDevelops resource materials and guides to be used by staffEnsures compliance with established policies and procedures of UMC, regulatory agencies and third-party payersOther Functions:Assist with projects, as directed by Senior ManagementAttends department and team meetings, as requiredLeads and directs the work of others; trains, motivates and coaches staffMonitors QA results and identifies training opportunities or other solutions to address needsEstablishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organizationFills in for other Patient Access team members during lunch, or filling absences, as neededContributes to the accomplishment of department and hospital objectivesMonitors staff to ensure they are portraying excellent customer serviceProjects a positive personal and professional image of the Patient Access Representative, department, and hospital at all timesMaintains compliance with all company policies, procedures and standards of conductComplies with HIPAA privacy and security requirements to maintain confidentiality at all timesPerforms other duties as assignedEducation:High School Diploma or GED/Equivalent (required)Experience:Two years of relevant patient access experience (required)
Worksite address
louisville, KY, 40202, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.