About this opportunity
Optum lists this Patient Access Lead opportunity in chandler, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Access Lead functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Dayshift will be determined. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours during training will be 8am to 4:30pm AZ Time , Monday - Friday.
Primary Responsibilities:
Leads or coordinates shift operations of assigned activities, resources, and staff
Serves as a technical or functional resource and performs similar duties with staff
Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures
Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance
Identifies and corrects any errors found in the registration information
Makes decisions on behalf of PAS management in their absence related to PAS policies and procedures
Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items
Works on Special Projects as needed
Performs the duties of a Patient Access Specialist
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
2+ years of experience analyzing and solving complex customer problems
1+ years of Patient Access and/or Patient Registration experience
Ability to work Monday - Friday from 8:00am - 4:30pm
Must be 18 years of age OR older
Preferred Qualifications:
1+ years of experience with prior authorizations
1+ years of team lead experience in patient access
Experience with EPIC program
Experience with Microsoft Office products
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.