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Job description
Patient Access Liaison - UPLIZNA IgG4 - West (Rare Disease)
Territory: West (San Francisco, Salt Lake City, Seattle, WA). Candidates may live anywhere within the territory.
Join Amgen’s mission of serving patients. At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980 we have helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach millions of patients each year. As shown time, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines.
Patient Access Liaison – UPLIZNA IgG4‑RD – Rare Disease
What You Will Do
Secure written or electronic patient HIPAA for patients in the assigned geography.
Build relationships with patients and caregivers via phone, text, email, virtual or in‑person connections.
Assess individual patient needs and develop an appropriate education and resource plan of action, empowering patients to become their own advocates.
Educate patients on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization, ensuring understanding of the medication access process.
Provide information on co‑pay assistance programs, national foundations, and free drug programs as appropriate.
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billing requirements.
Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care.
Educate the physician office and/or SOC on UPLIZNA coverage, steps needed to gain prior authorization, and medication access.
Investigate access challenges pre and post‑infusion, including support for denied claims and claim reviews.
Partner with Safety and PV and report adverse events and product complaints through medical information.
Collaborate with the Horizon cross‑functional team including case managers, the site of care team, market access, matrix partners, and external vendors.
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
What We Expect Of You
We value diverse contributions and expect a proactive and patient‑focused approach.
Basic Qualifications
Doctorate degree and at least 2 years of patient services, or access and reimbursement experience.
Master’s degree and at least 4 years of patient services, or access and reimbursement experience.
Bachelor’s degree and at least 6 years of patient services, or access and reimbursement experience.
Preferred Qualifications
Scientific background and ability to learn product and disease information.
Nursing or other clinical background a plus.
Experience in access and reimbursement for buy‑and‑bill products.
Experience with orphan or rare disease.
Familiarity with HIPAA guidelines and FDA requirements.
Adherence to internal and OIG compliance guidelines.
Ability to handle difficult patient cases and resolve hurdles.
Strong teamwork and communication skills with case liaisons and sales reps.
Ability to respond promptly (within 24 hours) to prevent lapses in treatment.
Strong analytical skills and ability to report on meaningful activity in the region.
Proficient in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills and strategic mindset.
Excellent written and verbal communication skills.
Potential for up to 50% travel, including some overnight and weekend commitments.
What You Can Expect Of Us
We support the professional and personal growth and well‑being of our teammates.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted; actual salary will vary based on skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save toward retirement or other goals, work/life balance, and career development opportunities.
Comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, and for field sales representatives, a sales‑based incentive plan.
Stock‑based long‑term incentives.
Award‑winning time‑off plans and bi‑annual company‑wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Application Deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Equal Opportunity Employer
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.