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Job description
Patient Access Representative/SchedulerThe Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The PAR or Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meet and greets patients; answers patient calls; identifies and clarifies patients' needs and desires and ability to recognize and direct immediate health concerns, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. In addition to front office tasks, the PAR with MA duties escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, proficient in adult and pediatric immunizations and prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:Registration Process /Check In Process Acts as the positive "face" of the Health Center as the main point of contact for participants and familiesSupport center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functionsSchedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracyAct as an advocate/liaison for patients and the Health Center and continuum of care as appropriateAnswer telephone promptly and in a polite professional manner. Direct calls to other departments as neededUse sound judgement in handling calls, especially with upset patients. Understanding of when to escalate callsMaintain all delegated worklists (tasks) through the electronic medical recordEffective, efficient, and safe use of equipmentHandles patient requests and questions appropriatelyProvides benefit plan and eligibility information to participants, providers, unions, employers, and othersAdheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and proceduresPerforms duties as care coordinator when assignedMedical Assistant Duties Determines patient care needs and directs patients accordinglyEnsures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPrepares and administers adult and pediatric immunizations according to provider's ordersPrepares patients for examinations. Obtains and records vital signsEnsures health care delivery areas are fully stocked, organized, cleaned, and disinfectedMaintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errandsEnsures that physician orders for medications and treatments are implemented by the appropriate staffAssists the physician with exams and proceduresRecords patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanorSchedules patient appointmentsPerforms other duties as assigned.Required Qualifications:High School or equivalentSpecialized/technical training Graduate from an accredited Medical Assistant Diploma/Certificate Program required.0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.Knowledgeable and understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff.Knowledgeable in Electronic Health records, and various computer programs such as word, and excel.Must have excellent communication skills, including the ability to speak, read and write English/Spanish proficiently.Must be comfortable with computers and medical terminology.Preferred Qualifications:3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.Required Licenses/Certifications:Basic Life Support (BLS) Healthcare Provider from American Heart AssociationFire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $17.50 - $27.01 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
Worksite address
las vegas, NV, 89101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.