About this opportunity
Mass General Brigham lists this Patient Access Supervisor opportunity in oak bluffs, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Site: Martha's Vineyard Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Does this position require Patient Care? No
Essential Functions
Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
Ensure accurate and timely patient registration, including demographic and insurance information.
Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
Continuously improve processes and procedures to enhance the patient experience.
Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
Resolve customer complaints and concerns in a professional and timely manner.
Prepare and analyze performance reports to assess department performance and identify areas for improvement.
Qualifications
Education Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required
Can this role accept experience in lieu of a degree? Yes
Licenses and Credentials
Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred
Knowledge, Skills and Abilities
Strong leadership and communication skills.
Knowledge of healthcare regulations and patient privacy laws.
Ability to analyze data and make informed decisions.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong customer service orientation and commitment to providing excellent patient care.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
One Hospital Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Rotating (United States of America)
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
EEO Statement:
1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Worksite address
oak bluffs, MA, 02557, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.