Patient Access Team Lead

Job description

$2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together . 

Hours:  Ability to work 8-hour shifts between the hours of 6:30am to 8:00pm CST, Monday- Friday

Location:  725 American Ave, Waukesha, WI  

We offer 4 - 8 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Demonstrates a high level of performance in the Patient Access employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles

Support both our Neuroscience department and Behavioral Health

Provide first level support to the Patient Access team

A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on care access or patient access activities

Responsible for the monitoring of daily operational functions of the Access departments and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills

Provides instruction and guidance to the Access team members to improve efficiency, quality, and productivity

Serves as a resource for staff, which includes when other department leadership members are not present

A Subject Matter Expert who provides education / training to staff to support and enhance department goals and patient experience

Monitors the call and EPIC queue volumes and onsite patient volumes to ensure timely customer response, troubleshooting any issues or problems throughout the day to obtain resolution

Monitors and reviews of the work of others and reports non-compliance and / or performance concerns department leadership

Assist with escalated communications and onsite patient concerns; provide coaching and resolutions to team members in a timely manner

Comprehends and verbalizes processes and procedures of the department

Identifies system and workflow improvements to enhance the team's efficiency

Analyzes problems and provides correct information and solutions

Assists with department orientation and training of staff

Maintains a high-quality work environment so other team members are motivated to perform at their highest level

Establishes and maintains effective relationships with team members

Assists with access operations team scheduling.

Assists with department staff meetings and agendas

Performs a variety of tasks and assignments including special projects

Practices active listening skills

Change Agent that supports the growth of the department

Excellent Communication skills

Working team member assisting with incoming and outgoing duties and other daily ancillary tasks for Access departments

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

2+ years of healthcare experience

2+ years of scheduling experience in a medical setting

Ability to work any 8-hour shift between the hours of 6:30 AM - 6:15 PM CST Monday-Friday

Must be 18 years of age OR older

Preferred Qualifications:

Previous leadership experience

Soft Skills:

Adaptability

Problem solving abilities

Ability to work in a collaborative setting

Ability to multi-task

Good critical thinking skills   

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. xhqgsiq Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Worksite address

waukesha, WI, 53187, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.