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Job description
About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Patient Account Collector – Healthcare Collections
Support Patients. Ensure Payment. Strengthen Care.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections, medical billing, or patient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.In this role, you’ll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA)and healthcare regulations such asHIPAA.
Hybrid (3 Days in the office and 2 Days work from home)
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
Perform insurance follow-up and skip tracing for unreachable accounts.
Document all collection efforts and account updates accurately in the system.
Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
Collect and post payments, and escal
Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
Maintain confidentiality and security of all patient and company information.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care
Work in a supportive environment with opportunities for growth
Qualifications
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
Background in the medical field with experience in administrative record management, preferred
Experience working with medical equipment, preferred
Familiarity with medical billing processes and reimbursement procedures, preferred
Knowledge of medical terminology, preferredMinimum of one year of related work experience, preferred
Skills and Competencies
Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
Ability to perform basic mathematical calculations accurately
Capable of working independently as well as collaboratively within a team
Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
Strong attention to detail with the ability to multi-task effectively
Strong English communication skills, both written and verbal
Machines, Equipment and Technical Abilities
Ability to navigate the internet and conduct online research
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
Proficiency with email communication platforms
Working knowledge of Microsoft Outlook, Word, and Excel
Physical Demands
Ability to lift and carry office equipment when needed
Ability to read small print on screens and documents, requiring close vision
Ability to sit, stand, walk, talk, and listen for extended periods
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commissionfor Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse :
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.