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Job description
Patient Account CollectorGreen Key resources is representing a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. They are currently looking for multiple Patient Account Collectors to join their team in Lakeland, FL. This is 100% onsite.This is a 4 day a week, 10 hour shift schedule: 8:30am-7pm, 4 days per week, with Sat AND Sun off and one other day during the week (but not Monday)*TRAINING CLASS STARTS 4/17* MUST be able to start 4/17Job Duties: In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.Essential Duties and Responsibilities Arrange for debt repayment or establishes a repayment schedule based on the customer's financial situationCompletes a Skip Trace on customers that are not responding to collection effortsComplies with applicable laws and regulations; including but not limited to HIPAAConfer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligationsForwards delinquent accounts too collections department or legal when customers fail to respond to collection effortsLocates and monitors overdue accounts using the billing systemNegotiates credit extension when necessaryNotifies customers of delinquent accounts with the attempt of collecting outstanding amountsPerforms diligence in securing all company information, including but not limited to company and patient informationReceives payment and ensures proper posting to appropriate customer's accountsRecords information about financial status of customers and the status of collections effortsRecords/updates patient personal accounts where necessary with contact informationPerforms other duties as assignedSupervisory Responsibilities NoneQualifications Employment is contingent on Background investigation (company-wide)Education and/or Experience High school diploma or GED equivalent One to three years of related prior work experience in a team-oriented environment Experience in medical field and administrative record management Strong customer service backgroundWhat we offer you Career Path and Management Opportunities Bonus Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program Cell Phone reimbursement (when applicable for the position) Mileage reimbursement (when applicable for the position)Benefits 401k Medical, Prescription, Dental and Vision plans Flexible Spending Account and Health Savings Account Short Term and Long Term Disability Supplemental Life Insurance Employee Assistance Program Paid Time Off and Paid HolidaysNext Steps: Looking to interview immediately. If you feel that you meet these requirements and are interested, please APPLY
Worksite address
lakeland, FL, 33801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.