About this opportunity
Heaton Eye Associates lists this Patient Account Representative opportunity in tyler, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Summary :
The Patient Account Representative serves as the primary point of contact for patient billing and account questions in an ophthalmology practice. This role is responsible for patient phone calls, surgical prepayment collection, statement management through a third-party vendor, insurance and patient balance resolution, and coordination of bad debt processes. The position requires strong communication skills, attention to detail, and the ability to resolve patient concerns professionally and efficiently.
About the Practice:
Heaton Eye Associates has proudly served the vision care needs of East Texas for more than 40 years. Our physicians combine decades of experience with state-of-the-art technology to deliver comprehensive eye care, from routine eye exams to advanced, world-class surgical procedures.
Heaton Eye Associates was the first practice in East Texas to offer LASIK laser vision correction and has performed tens of thousands of procedures since its introduction. We provide a full spectrum of advanced cataract surgery options, including LENSAR® robotic-assisted cataract surgery , along with premium intraocular lenses such as Symfony® Extended Depth of Focus, PanOptix®, and Vivity® lenses , all designed to reduce dependence on glasses and contact lenses.
Our surgeons were also the first in East Texas to offer the RxSight Light Adjustable Lens , the only lens implant that allows patients to preview and fine-tune their vision after cataract surgery. In addition, we are the first and only practice in the region to offer EVO ICL , providing another innovative option for patients seeking freedom from glasses and contact lenses.
Heaton Eye Associates is proud to offer specialized care not available elsewhere in the area, including the only fellowship-trained pediatric ophthalmologist and the only oculoplastic surgeon providing cosmetic, medical, and reconstructive surgery, along with advanced aesthetic services.
Our continued investment in advanced technology, education, and innovation reflects our commitment to delivering exceptional care and maintaining our leadership in the rapidly evolving field of ophthalmology.
About the Area:
Our East Texas locations in Tyler, Longview, and Athens offer year-round activities and a welcoming quality of life for the entire family. Longview showcases the region’s rich Texas history and culture, while Tyler , surrounded by more than 25 scenic lakes, provides exceptional opportunities for fishing, boating, and outdoor recreation. Each spring, Tyler is also known for its vibrant seasonal blooms and natural beauty.
Athens , proudly known as “Hamburgers, Heritage, and Texas,” combines the charm of a close-knit Southern town with the conveniences of a larger community. The city is home to the East Texas Arboretum and Botanical Society , offering residents and visitors alike a beautiful destination to enjoy nature year-round.
Experience:
Minimum 2 years of experience in medical billing, patient accounts, or revenue cycle operations
Demonstrated experience handling high-volume patient phone calls and resolving billing inquiries
Experience collecting patient balances , including surgical prepayments
Prior experience working with insurance claims, EOBs, and patient statements
Experience using practice management or billing software
Certification/Licensure:
None Required
Education:
High School Diploma or equivalent
Job Duties Include:
Serve as the primary point of contact for all patient inquiries related to statements, balances, and billing questions
Work with patients to obtain payment in full for upcoming surgeries or past due open encounters
Coordinate with MPS for all follow-up issues related to patient statements and billing activity
Respond to patient and billing inquiries within 24 hours
Review Bad Debt reports, send letters to patients with upcoming appointments
Review and work MPS reports , ensuring accounts are properly updated when transferred to bad debt
Transfer eligible MPS accounts to Revco in accordance with established procedures
Post and reconcile MPS payments for both Heaton Eye Associates (HEA) and the ASC
Post and reconcile NSF checks ****
Serve as the primary liaison between the practice and third-party vendors MPS and Choice Recovery
Demonstrate consistent fulfillment of core values , including attendance, punctuality, and reliability
Perform additional duties as assigned
Qualifications:
General knowledge ofNextGen
Proficiency with Excel spreadsheets and/or other database software
Positive attitude and professional demeanor
Dependable , reliable, and punctual
Ability to multitask and manage competing priorities effectively
Strong written and verbal communication skills
Highly organized with strong attention to detail
Benefits:
Affordable Health and Dental
Vision Care
Life Insurance
PTO
401K
Worksite address
tyler, TX, 75701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.