About this opportunity
FirstHealth Physician Group lists this Patient Accounts Representative opportunity in pinehurst, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Accounts RepresentativeThe Patient Accounts Representative is responsible for delivering exceptional customer service in all interactions, handling patient account inquiries from patients, families, and insurance companies, and resolving concerns whenever possible. This role actively promotes MyChart usage, manages incoming calls with efficiency while maintaining low abandonment rates, and completes rotator tasks as scheduled. Additionally, the Patient Accounts Representative ensures accurate account status and insurance coverage updates to facilitate timely billing while addressing MyChart CRM requests daily.ResponsibilitiesProvide superior customer service in all interactionsAnswer telephone calls from patients, families, and insurance companies regarding patient accountsResolve patient concerns when possible and refer accounts for additional follow-up if neededPromote MyChart usage with every callRotate out of the ACD System weekly to complete assigned rotator tasksMaintain a minimum daily call handling rate of 48 calls per dayKeep abandoned call rate below 5%Resolve all MyChart CRM requests daily and notify supervisor of any unresolved requestsEnsure correct account status based on obtained or received informationAdd, remove, or resequence insurance coverages to ensure proper and timely billingQualificationsHigh school diploma requiredTwo years in a medical-related field preferred but not requiredAdditional Skills:Basic office computer skillsKnowledge of health/medical insuranceUnderstanding of medical terminologyBasic proficiency in Microsoft Office SuiteFamiliarity with email and calendar softwareStrong attention to detail and prioritization skillsEffective time management to complete tasks efficiently
Worksite address
pinehurst, NC, 28374, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.