Job description
This is a remote position.
Night Shift Schedule:
Monday to Thursday - 8:45am to 5pm New York Time (8:45pm - 5am Manila Time)Friday - 8:45am to 3:45pm New York Time (8:45pm - 3:45am Manila Time)Description:
The Patient Billing Representative supports the revenue cycle by working directly with patients to collect outstanding balances resulting from insurance cost-sharing and out-of-network payments issued to members. This role focuses on generating patient invoices, patient outreach, payment plan setup, prompt-pay follow-up, and clear documentation, following approved billing processes, scripts, and policies.
Responsibilities:
Generate and issue patient invoices following insurance adjudication and balance determination
Communicate with patients regarding outstanding balances after insurance adjudication
Set up and manage payment plans in accordance with company policy
Collect one-time and recurring patient payments
Follow up on missed, late, or partial payments
Track OONW claims where payment is sent directly to the member
Contact patients to collect insurance payments received directly
Educate patients on their responsibility to remit payments
Follow up until full balance is resolved
Desired Results:
Patient balances are collected accurately and timely
Payment plans are set up appropriately and adhered to
Patient invoices are issued accurately and on time
Prompt-pay balances are followed up and resolved without delay
Out-of-network member payments are consistently collected
Clear, complete, and review-ready account documentation
Minimal repeated errors or missed follow-ups
Early escalation of complex or sensitive cases
Reduced patient A/R and improved cash flow
Core Values:
We hire/fire/promote based on these core values + job-specific performance.1. Respectful of our unique cultural environment2. Absolute confidentiality
3. Embracing teamwork4. Loyal behavior and positive attitude5. Accountability6. Pro activeness7. Thoroughness8. Focused on results9. Inspired to learn and grow constantly10. Devoted to providing top-tier services to our clients through the company's "Unique Service Oriented Philosophies"
Requirements
At least 2 years in College
Must have backup power supply (extra laptop/power bank/generator/power station)
Must have backup internet (not mobile data)
Excellent verbal and written communication
Communicates clearly and effectively
Excellent reading comprehension
Alignment with our company’s core values and philosophies
Strong written and verbal communication skills
Professional and empathetic patient interaction skills
Strong attention to detail and organization
Ability to manage sensitive financial conversations respectfully
Ability to prioritize tasks and meet follow-up deadlines
Computer proficiency and comfort working in billing systems
Healthcare billing or patient collections experience preferred
Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job
Profit sharing incentive
Paid time off
Holiday pay
Annual Performance and Raise Evaluation
Quarterly Perfect Attendance Incentive
HMO
BruntWork Loan Assistance
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.