About this opportunity
NYU Langone Health lists this Patient Care Assistant(FGP) - Manhattan, Peds experience preferred opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Care Assistant(FGP) - Manhattan, Peds Experience Preferred
Allied Health --> Allied Health/Other
New York, NY • Full-Time/Regular
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Position Summary: We have an exciting opportunity to join our team as a Patient Care Assistant(FGP) - Manhattan, Peds experience preferred. In this role, the successful candidate The FGP Patient Care Assistant (PCA) assists with administrative and patient care responsibilities to support efficient practice workflows. The responsibilities include reception, registration and answering phones as well as escorting patients and completing clinical tasks within NYS scope of practice as needed.
Job Responsibilities:
Greets patients and completes check-in and check-out processes as needed
Answers phones and schedules appointments
Addresses questions or routes calls/messages to appropriate contact
Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
Validates patient medical record per FGP guidelines when accessing and/or updating information
Takes vital signs and records in Electronic Medical Record
Assists with the collection of lab specimens
Supports FGP access and quality initiatives
Performs other duties as needed
Clinical Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam/treatment rooms. Assists in escorting patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place prior to the start of visit
Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
Maintains patient privacy as it relates to HIPPA standards.
Handles appropriate patient calls and documents outcome of all patient communications as needed.
Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
Assists providers with procedure and/or set-up according to specialty
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer's standards
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
Reviews appropriate downtime procedures as it relates to patient visit
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
Administrative Responsibilities
Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
Monitors Department Appointment Report (DAR) for checkmate "kick-outs", appointment notes, insurance flags, and/or patients who need further assistance.
Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable.
Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate.
Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed.
Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents- results, records, forms, etc. Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documents
Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
Monitors waiting areas to identify and communicate wait times
Performs check-out functions including providing after visit summary information, scheduling follow-up visits and referrals, and collecting any time-of-service payments as needed. Promotes the use and sign-up of MyChart
Answers phone calls and requests in a professional and patient friendly manner.
Schedules routine appointments and follow ups for visits.
On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Collects and/or asks patients to sign any missing patient related information.
Answers patient questions to ensure understanding and patient satisfaction. Refers them, when necessary, to senior level staff or billing representative.
Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls. Takes messages or directs caller to appropriate person or area.
Releases medical records in accordance with HIPPA and FGP ROI guidelines. Documents disclosures in EPIC and fulfills requests within a 10 day timeframe.
Maintains patient privacy as it relates to HIPPA standards.
Refers all inquiries regarding pre-authorizations/certifications to the appropriate person or area.
Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner.
Monitors and completes assigned administrative inbasket messages in a timely manner and according to practice guidelines.
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks)
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.
Demonstrates knowledge of the organization's service standards and incorporates them into the performance duties.
Provides material such as forms and letters for appropriate patient and/or provider needs.
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable.
Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or heavy workload.
Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
Performs other related duties as needed by providers and supervisors.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.