Job description
About Us
Trusted Results Therapy Group (TRTG) is a growing mental health practice dedicated to delivering compassionate, evidence-based care to individuals and families. We provide therapeutic services to children, adolescents, adults, couples, and families across South Carolina, with a focus on quality care, collaboration, clinical growth, and an exceptional client experience.
Position Summary
The Patient Care Coordinator manages the administrative intake journey for patients from initial paperwork through their first appointment and beyond, ensuring documentation is complete, and internal referrals and new appointments are scheduled or rescheduled as needed. This role serves as the primary liaison between internal referring providers, patients, and the clinical team throughout the intake process, managing a rolling queue across all active patients simultaneously.
Manage Atlas Pipelines
Intake Paperwork
Internal Referrals
Reschedule
Psychological Testing
Referral Needed
Intake Documentation
Follow up on outstanding intake forms and confirm all documents are complete 48 hours before every appointment
Enter intake into Notenetic EHR
Scheduling & Rescheduling
Reschedule initial appointments that were cancelled or no-showed
Schedule internal referrals
Once Psychological Testing paperwork has been obtained, schedule an appointment
Follow-Up & Discharge
Manage a 3-attempt follow-up queue for all pipelines
Discharge patients after 3 failed contact attempts
Pre-Appointment Verification & Handoff
Obtain prior authorization (PA) / referral when required for insurance company payment
Notify the referral coordinator team once obtained and documentation uploaded into Atlas
Required Qualifications
1+ year of experience in a healthcare administrative or patient services role
Strong organizational skills — managing large, rolling task queues
Excellent written and verbal patient communication
Proficiency with electronic health record platforms and document management
HIPAA knowledge and compliance awareness
Preferred Qualifications
Experience in a behavioral health or mental health practice setting
Familiarity with intake processes across multiple service types
Experience with prior authorization and follow-up workflows
Salary: $18-24Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.