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Job description
Job Description Job Description Join Our Team at Skin and Cancer Institute!
Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!
Why Join Us?
At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.
Summary of Position
Work Location: 161 AVENIDA VAQUERO SAN CLEMENTE, CA 92672
Work Category: Non-exempt, Full-time, On-site
The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times.
WHAT YOU'LL DO:
Patient Intake & Front Desk Operations
Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
Maintain a clean, organized, and professional reception area and restroom facilities
Scheduling & Appointment Management
Schedule, confirm, and adjust patient appointments in accordance with company protocols.
Maintain and update provider schedules within organizational guidelines.
Anticipate and respond appropriately to schedule changes and extended wait times.
Insurance Verification & Authorizations
Verify primary and secondary insurance prior to scheduled visits following established protocols.
Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements.
Enter correct payer ID, payer name, and address information into EMA.
Update and maintain the PA log, ensuring accuracy of codes and documentation.
Financial & Payment Responsibilities
Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
Process cosmetic sales through Lightspeed POS.
Obtain and document CCOF forms when applicable.
Accurately document payment notes; balance and reconcile daily payments collected during each shift.
Prepare and generate superbills accurately and in a timely manner.
Communication & Patient Experience
Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours
De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques.
Ask every patient for a Google review in alignment with customer service guidelines.
Compliance & Documentation
Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times.
Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.
General Administrative Support
Support clinical and administrative staff with daily operational needs as assigned
Perform other duties as assigned to support overall clinic operations.
WHAT WE'RE LOOKING FOR:
Required Skills & Abilities
Strong customer service and interpersonal skills
Effective verbal and written communication skills
Knowledge of primary and secondary insurance types, billing, and documentation procedures
Proficiency in Microsoft Office and EMA software and Lightspeed
Ability to stay focused on tasks to be accomplished while working in dynamic situations
Ability to maintain HIPAA confidentiality and professionalism
Confidently and professionally ask for and process financial payments
Education & Experience
High school diploma or equivalent required.
1-2 years of experience in a medical office or customer service role preferred.
Familiarity with HIPAA regulations and healthcare operations.
Additional training or certification in medical office administration is preferre
EQUIPMENT & SOFTWARE OPERATION
Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, iPAD, NoahFace (biometric timeclock), Tandem, CoverMyMeds, LabCorp (software for looking up labs results and ordering supplies), Quest diagnostic
What We Offer:
Competitive salary and benefits
Health, dental, vision, and ancillary insurance options
401K retirement savings
Paid time off
Professional development opportunities
Supportive and fair work environment
Apply Today! Be a part of a dynamic team that's transforming skin health. Submit your resume and cover letter to . We can't wait to meet you!
Worksite address
san clemente, CA, 92672, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.