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Job description
Patient Care Coordinator IFred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers.The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.This role will have the opportunity to work partially at our South Lake Union Campus and remotely.1.0 FTE - 40 hours per week - Monday through Friday 8a-4:30pResponsibilitiesSchedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.Update patient and caregiver contact information in EHR when needed.Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.Manages and prioritizes scheduling requests.Recognizes emergency situations and initiates correct code procedures.Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.Assists with the training of new staffUpdate/block provider templates for just in time needsTriage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.Collects and enters patient demographic and insurance information and enters into registration databases.Assists with the financial clearance process as necessaryCoordinates Commercial Cell Therapy Portal Access (IMTX)Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriateQualifications Required: High school graduate or equivalentAbility to work independently, organize, and prioritize concurrent responsibilities and demandAbility to communicate verbally in person, on the phone, and in writing in a clear and concise mannerProficient in the use of word processing (MS Word), email, and data entry in a Windows-based environmentDemonstrated customer service skillsAbility to solve complex problems and meet patient needsAbility to work in a high pressure, deadline oriented, and complex health care environmentAbility to review work to identify and eliminate errors and omissionsActive listening skills.Ability to build relationships while maintaining appropriate boundaries.Coping skills.Ability to identify and triage issues appropriately.Attention to detail to ensure scheduling accuracy. Preferred: Bachelor's degree (BA or BS)Minimum of 2 years of experience in a patient care setting preferredExperience with Epic or other scheduling and registration softwareThe hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.This role will have the opportunity to work partially at our South Lake Union Campus and remotely.1.0 FTE - 40 hours per week - Monday through Friday 8a-4:30pFred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).Additional InformationWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at or by calling .
Worksite address
seattle, WA, 98109, US
Who can apply
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