Patient Care Specialist

Job description

Patient Care Specialist

Job ID:

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

General Health Services

Job Summary

The Patient Care Specialist position at Georgia Southern University Health Services contributes to student health and well-being through care coordination, patient navigation, and clinical and administrative support.

Responsibilities

Coordinate patient intake activities, appointment scheduling, collection and management of medical records, and referrals to promote timely access to care and continuity of care

Maintain confidentiality of patient information in accordance with applicable federal and state regulations and institutional policies

Document patient interactions and care coordination activities accurately in the electronic health record

Support providers and clinical staff by facilitating patient communication and ensuring necessary documentation is available for patient care

Connect patients with appropriate campus and community resources based on identified needs

Assist with insurance verification, prior authorizations, and other administrative processes that facilitate patient care

Required Qualifications

Educational Requirements

High School Diploma or equivalent

Required Experience

One (1) year Experience working in healthcare and/or community resource navigation

Preferred Qualifications

Preferred Educational Qualifications

Completion of all courses of accredited CMA, RMA, or EMT program

Preferred Experience

Experience using an electronic health records system

Experience providing care management services

One (1) or more years of experience in medical assisting

Proposed Salary

$19.15 - $23.97 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

Resume

Cover Letter

Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service

Ability to support various constituencies served by the University

Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

Ability to maintain confidentiality and secure sensitive information

Ability to work well collaboratively and independently

Ability to document clinical interactions using Electronic Medical Record system

Ability to manage a caseload of clients

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

Understanding of social, developmental, and psychological issues and challenges faced by students in higher education

SKILLS

Effective communication (verbal and written), organizational and human relations skills

Strong administrative skills 

Demonstrated commitment to customer service-centered work ethic

Apply Before Date

October 9, 2026

Application review may begin on September 3, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at or by email at .

For technical support, please call the USG Service Desk at , or email .

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. 

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. 

Legally authorized to work in the United States for the duration of employment without assistance from the University. 

Must be able to perform duties and responsibilities with or without reasonable accommodation. 

Georgia Southern University is a Tobacco and Smoke-Free Community.

Employee subject to random drug screening

Clinical staff will be subject to a continuous query of the National Practitioner Data Bank.

Any findings from such query will be addressed appropriately, up to and including termination.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: .

Other Information

Must be able to perform duties and responsibilities with or without reasonable accommodation  

Work generally performed in an office environment  

Workweek may occasionally extend beyond 40 hours  

Travel may be required 

Background Check

Position of Trust + Education

To apply, visit ?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId= &PostingSeq=1

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.