About this opportunity
Kroger Family of Companies lists this Patient Care Tech opportunity in tempe, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
nRESPONSIBILITIES - Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
nnnGreet any customers or potential patients while in the front area or near the clinic
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nnClean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
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nnAnswer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
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nnUtilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
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nnComplete the registration process, placing the patient under the respective scheduler book for the provider on duty
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nnVerify the patient or responsible party's identity using a government-issued source
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nnDetermine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
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nnCollect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
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nnScanning all appropriate documents or alert the provider if they need to complete the scanning
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nnEscort the patient to the exam room and determine the patient's chief complaint
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nnObtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
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nnContinue to process the patients in the waiting following appropriate clinic flow
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nnProvide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
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nnAnswer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
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nnParticipate in and prepare for off-site events as needed
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nnPut together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
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nnIf a float: Travel to designated clinics within a specified geographic area
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nnAdvanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
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nnMust be able to perform the essential job functions of this position with or without reasonable accommodation
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n nQUALIFICATIONS Minimum
nnHigh School Diploma or GED *
n nBasic computer skills
nExcellent administrative, communication, and organizational skill with high attention to detail
nBasic math skills (i.e., counting, addition, and subtraction)
nAbility to work cooperatively in a fastpaced, teambased environment
nExcellent customer service, organizational, and taskmanagement skills
nDesired
nAny previous experience in retail, customer service, or healthcare
nKnowledge of infection control practices
Worksite address
tempe, AZ, 85285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.