Patient Care Technician (PCT)

Job description

WellNow Patient Care Technician

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

As a WellNow Patient Care Technician, you will be a vital part of the team and will maintain the "path" between the front end and clinical side of operations. You will be a part of a team that is dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being part of a medical community in which you are supported in your growth as a medical professional.

Salary: Starting at $18.00 per hour

At WellNow Urgent Care you'll enjoy:

Competitive salary

Parental leave

Continuing education opportunities

Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage

401(k) plan with a company match for your future financial security

Free urgent care visits for you and your eligible dependents

Scrubs provided to ensure a professional and comfortable work environment

Opportunities for promotional growth as we continue to expand our presence

Monthly bonus based on your performance and productivity

Essential Job Functions:

Patient Care Responsibilities:

Responsible for taking patient history and obtain vital signs

Perform necessary phlebotomy for collection of laboratory samples, if certified

Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples

Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels

Schedule and coordinate necessary records for ancillary care for patients

Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D's and splinting/ ortho-glass preparation, EKG)

Maintain confidentiality with all patient information (HIPAA)

Ensures equipment is in working order

Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed

Maintains examination rooms and stocks necessary medical supplies

Performs duties to ensure good patient flow

Accompanies the provider to the bedside

Performs tasks to improve provider efficiency during the course of a shift

Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies

Document patient medical history, physical examination findings, and procedures as performed by the provider

Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training

Reception Responsibilities:

Explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing

Greets patients and completes registration process in a timely manner

Answers and appropriately triages phone calls

Collects patient responsibility for visits

Printing, scanning, and faxing reports

Cleaning of the clinic before, during, and after shift

Occupational Medicine Responsibilities:

Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards

Completes the following Occupational Medicine testing:

Urine Drug Screens

Breath Alcohol Testing

Hair Collection Drug Screens

DOT & Non-DOT Physicals

Vision and Audio Testing

Pulmonary Function Testing

Audiograms

Minimum Requirements:

6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty

Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy

Ability to identify equipment problems and correcting or notifying team leader

Ability to establish and maintain effective relationships with staff, patients, and families

Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR)

Ability to complete and maintain CPR certification

Excellent listening and note-taking skills

Ability to apply written instructions and standardize work practices

Strong communication skills, including grammatical, spelling and verbal

Detail-oriented with proven ability to work effectively under conditions requiring accuracy

Capable of working well on a team

Friendly and customer service oriented

Ability to manage high call and patient volume

Education:

High School Diploma or GED required

Preferred License Or Certification:

EMT Basic certification

Medical Assistant certification through one of the following programs:

Clinical Medical Assistant (CCMA) - National Healthcare Association

Certified Medical Assistant (CMA) – American Association of Medical Technologists

Registered Medical Assistant (RMA) – American Medical Technologists

WellNow is an EOE.

Worksite address

benton harbor, MI, 49022, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.