Job description
This is a remote position.
Our client is looking for aCustomer Service Representativewho can deliver a high-quality experience while supporting patient-related processes with efficiency and care. This company operates within the healthcare and wellness space and has grown steadily in recent years by expanding its services and improving patient accessibility through innovative solutions.
This role is ideal for someone who is proactive, detail-oriented, and comfortable handling sensitive interactions while maintaining a solutions-first mindset.
Responsibilities
Manage patient intake processes, ensuring accurate data collection and smooth onboarding
Handle inbound inquiries and provide timely, professional responses
De-escalate patient concerns with empathy and problem-solving skills
Process payments, refunds, and related transactions with accuracy
Escalate complex issues or tickets to the appropriate team when necessary
Coordinate and follow up with pharmacy partners to ensure continuity of service
Maintain clear and organized records of interactions and updates
Requirements
Strong communication skills in English, both written and verbal
Ability to handle challenging conversations with professionalism
High attention to detail and organizational skills
Comfortable working in a fast-paced, process-driven environment
Ability to multitask and prioritize effectively
Qualifications
Previous experience in customer service, support, or patient-facing roles
Experience handling payments, refunds, or billing-related processes
Exposure to healthcare or pharmacy environments is a plus, but not required
Strong problem-solving mindset and ability to work independently
Benefits
Full-time position
100% remote work environment
Opportunity to grow within a fast-scaling healthcare-focused company
Collaborative and supportive team environment
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.