About this opportunity
Compass Healthcare lists this Patient Dining Experience Manager opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Salary: $70,000-80,000
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country.
Job Summary
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing and selectively negotiates as needed matters related to patient satisfaction initiatives to assure the highest client and customer satisfaction levels, account retention, strong employee relations, achievement of financial goals, and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate, and division policies and procedures.
Key Responsibilities
Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow‑up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Participates and adds value to hospital committees as necessary (e.g. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of patient satisfaction updates and industry conditions including internal and external factors affecting accounts and districts
Works closely with on‑site management team to reach operational goals
Participates in monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all Patient Experience Department learning sessions including monthly educational webinars
Provides recognition for employees when programs are implemented with success
Prepares and implements specific development and training plans for patient satisfaction success
Composes patient satisfaction reports as needed for management
Implements forms, data, and ensures standardization for departmental patient satisfaction operations success
Preferred Qualifications
HS diploma/GED or equivalent combination of education and experience; 4‑year degree preferred
2-3 years of in‑servicing experience in customer service training
3-4 years of experience in service‑oriented operations
Good coaching and on‑the‑job training skills required
Excellent organizational skills and ability to multi‑task
Proficient in Windows‑based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Flexible Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Morrison Healthcare maintains a drug‑free workplace.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details:
Applications are accepted on an ongoing basis.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.