Job description
About RightMove Health
RightMove, powered by the Hospital for Special Surgery (HSS), is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. Backed by the #1 orthopedic hospital in the world, RightMove combines world-class physical therapists, proven clinical expertise, and modern technology to improve outcomes and reduce unnecessary healthcare costs.
Role Overview
The Patient Engagement Specialist is a frontline role responsible for connecting eligible members and referred patients to RightMove’s virtual MSK care. This role serves as the first point of contact for patients and will support outreach, education, eligibility verification, and scheduling of initial clinical evaluations.
As an early-stage startup, we are looking for someone who is adaptable, patient-focused, and excited to help build and refine processes while delivering excellent patient experience.
Key Responsibilities
Conduct outbound phone outreach to eligible members and referred patients
Answer inbound calls and respond to patient questions about RightMove services
Educate patients on available care options and next steps
Verify eligibility and schedule initial evaluations
Accurately document all patient interactions in CRM systems
Escalate or route complex issues to appropriate internal teams
Identify opportunities to improve workflows, outreach effectiveness, and patient experience
Day-to-Day
Make outbound calls to introduce RightMove services
Support referred patients through onboarding and scheduling
Provide real-time patient support via inbound calls
Maintain accurate, compliant documentation
Operate in accordance with HIPAA and all applicable compliance requirements
Qualifications
Required:
High school diploma or GED (associate degree preferred)
1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center environments
Strong verbal communication skills and comfort with phone-based outreach
Ability to explain healthcare services clearly and compassionately
Experience using CRM, scheduling, or documentation tools
Strong organization, attention to detail, and ability to multitask
Preferred:
Experience in telehealth, digital health, MSK care, or physical therapy
Familiarity with insurance eligibility and benefit navigation
Bilingual (Spanish/English) a plus
What Success Looks Like
Patients feel informed, supported, and confident in starting care
High conversion from outreach to scheduled evaluations
Accurate documentation and compliant workflows
Willingness to adapt, solve problems, and grow with a fast-moving startup
Salary: $50,000 – $60,000 / yearOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.