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Job description
The Position
nPublic Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
nPatient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
nThe Opportunity
nAs a Patient Experience (PX) Business Designer , you will evaluate the commercial viability and financial scalability of patient experience concepts designed across our portfolio. In doing so, you will bridge the gap between creative design and business execution to maximize patient impact by transforming complex healthcare navigation into frictionless, patient-first solutions that ensure every innovation translates into tangible value for those we serve.
nnnApply strategic frameworks to assess opportunity spaces and potential patient experience concepts, providing a clear business lens to support patient opportunity prioritization.
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nnDefine patient outcome metrics (e.g., time to therapy, persistence, patient-reported experience) alongside commercial KPIs to prioritize concepts with the greatest patient benefit.
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nnTranslate patient experience concepts into rigorous commercial and financial models to evaluate cost structures, revenue potential, KPIs, and long-term viability.
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nnIdentify and articulate both financial and non-financial value drivers (e.g., adherence, brand differentiation, ecosystem positioning) to guide design trade-off decisions.
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nnQuantify risks and sensitivity scenarios using discovery-driven planning to build phased investment models for future-state patient solutions.
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nnInform the business architecture underpinning patient programs, including vendor strategy, funding models, and value realization tracking.
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nnPartner cross-functionally with Finance, Data, Digital, & Analytics, RDT, Activation & Capabilities Enablement, Experience Design teams to provide budget inputs and recommendations on scale, pivot, or sunset calls.
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n nWho You Are
nnnHold a Bachelor's degree in business, finance, public health, or a related discipline.
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nnBring 4-7 years of professional experience, preferably in a pharmaceutical, biotechnology, life sciences, or healthcare setting.
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nnDemonstrate strong financial modeling, value case development, and scenario/risk analysis capabilities.
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nnPossess strong presentation and executive communication skills with an ability to translate technical data into strategic insights.
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nnShow proven ability to connect patient outcomes and experience metrics directly to enterprise value and KPI frameworks.
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n nPreferred Experience
nnnAdvanced degree in business or quantitative field (i.e. MBA, MPH)
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nnExperience applying human-centered design principles or working alongside experienced design/innovation teams.
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nnFamiliarity with healthcare access pathways, reimbursement models, and digital health technology trends.
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n nLocation
nnnThis role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus
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nnNo relocation benefits are available for this posting
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n nThe expected salary range for this position based on the primary location of California is $130,800 - $243,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link ( .
n#LI-CA1
nGenentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
nIf you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants ( .
Worksite address
south san francisco, CA, 94083, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.