About this opportunity
Hospitality Health ER lists this Patient Experience & Engagement Manager opportunity in galveston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Hospitality Health ER
Hospitality Health ER is a freestanding ER in Galveston, TX that overlooks the beautiful seawall. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.
If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!
Overview
We are seeking a capable, grounded Patient Experience & Engagement Manager to support the day-to-day experience, engagement, and on-site execution at a fast-paced healthcare facility.
This role is ideal for someone who takes pride in creating thoughtful experiences, notices the details others miss, and approaches customer service as second nature. The right candidate understands that how things look, feel, and function matters, and approaches their work with intention, care, and accountability.
This is a hands‑on, floor‑forward role for someone who thrives in real‑time environments, takes ownership of outcomes, and understands that details matter. The role partners closely with facility leadership to support patient experience, staff engagement, internal events, and experiential initiatives that shape how the facility functions and feels.
This is not a desk‑only position. The right candidate enjoys being present, solving problems as they arise, and ensuring that plans are executed fully, not just discussed.
Responsibilities for the Patient Experience & Engagement Manager
Patient & Facility Experience
Serve as a visible, engaged presence on the floor, approximately 90 percent hands‑on and 10 percent administrative
Support a consistently positive experience for patients, families, staff, and visitors
Assist with real‑time problem solving and on‑site decision making
Engagement, Events & Culture
Coordinate internal events, staff celebrations, and special facility moments
Support themed initiatives, décor, and engagement efforts in partnership with leadership
Oversee logistics including vendors, meals, setup, breakdown, and supplies
Project & Vendor Coordination
Coordinate vendors related to events, services, and experiential initiatives
Track timelines, deliverables, and follow‑through to completion
Anticipate needs and prevent gaps before they impact the experience
On‑Site Decision Support
Act as a trusted on‑site resource for day‑to‑day decisions related to experience and engagement
Navigate unexpected situations with professionalism and sound judgment
Communicate clearly with leadership when alignment or escalation is needed
Experience & Brand Alignment
Support internal brand awareness through consistency, presentation, and execution
Partner with leadership on initiatives that reflect professionalism, care, and intention
Help ensure the facility environment aligns with organizational values and standards
Qualifications
Prior experience in operations support, project management, hospitality, events, facilities, or service‑driven environments
Strong organizational skills with the ability to manage multiple priorities
Demonstrated follow‑through and accountability
Comfortable making decisions and working independently in fast‑paced settings
Professional, reliable, and grounded. This role requires maturity and ownership
Flexible availability for non‑traditional hours
Why This Role
This position plays a critical role in shaping how the facility functions day to day, from patient experience to staff engagement to the execution of meaningful moments. It is ideal for someone who enjoys being involved, takes pride in doing things well, and understands that the experience is built through consistent, thoughtful action.
Pay & Benefits
Pay is commensurate with experience
401K with company match
Company paid benefits
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
#J-18808-Ljbffr
Worksite address
galveston, TX, 77554, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.