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Job description
About the job Patient Family Service Specialist
Patient Family Service Specialist, Aurora, CO 4 Months
Sigma, Inc., is looking for a Patient Family Service Specialist to work on-site in Aurora, CO
The Guest Relations/Patient Family Service Specialist provides high-level customer service support to patients, families, and visitors throughout Children's Hospital Colorado facilities. This role is responsible for supporting the Patient and Family Experience while ensuring visitors are properly screened, approved, and guided to their destination.
Schedule : 8am-400pm Mon-Fri
Essential Functions:
Greet and direct patients, families, and visitors
Perform visitor check-in and health screening processes
Utilize the Visitor Management System to verify visitor status and issue visitor badges
Access Epic to confirm visitor authorization
Assist patients and families with wayfinding throughout the hospital
Professionally de-escalate difficult situations involving patients, visitors, and family members
Maintain the orderly and efficient operation of the hospital's Visitor Management Program
Support a positive patient and family experience across the organization
Ideal Candidate: Customer-service focused
Excellent communication and interpersonal skills
Comfortable working in a hospital environment
Strong conflict resolution and de-escalation abilities
Able to multitask and remain organized in a fast-paced setting
Experience working with patients, families, or visitors in healthcare or hospitality settings preferred
Minimum Qualifications: Education: High School Diploma or Equivalent'
New Travelers Considered: Yes
Licensure/Certification: None Required
Required Experience: One year of administrative or clerical experience in a customer service environment
On-Call Requirement: Yes - Must be available for call-in support with at least one day's advance notice
Education Equivalency: A relevant Associate's or Bachelor's Degree may substitute for the required experience on a year-for-year basis
Preferred Qualifications Strong customer service skills
Experience handling difficult situations and de-escalation
Ability to work effectively in a fast-paced environment
Worksite address
aurora, CO, 80012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.