This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Patient Financial Counselor, Full Time (9a-5p), Morristown, NJ
Morristown, NJ, United States
Job Description
Responsible for providing financial assistance services to patients and family members. Handles inquiries from patients regarding the eligibility for Medicaid. Assists applicants with required paperwork, eligibility requirements and counseling on Medicaid guidelines. Collects money owed from patients and third-party payers to ensure timely recovery of the outstanding accounts receivable.
Principal Accountabilities:
Takes inbound calls and makes outbound follow-up calls
Works assigned follow-up work queues
Obtains and documents patient demographic/financial information
Screens patient for NJ Medicaid/Charity Care programs and completes the application for submission to the State/County
Follows up with patient or family members to complete the NJ Medicaid/Charity Care application
Processes incoming mail received from patients
Completes presumptive eligibility (PE) for eligible patients
Verifies insurance eligibility when applicable. Inform patients of payment options and financial assistance opportunities.
Collects deposits for Self-Pay patients when applicable
Advocates for patients by negotiating payment arrangements.
Prepares payment estimates based on treatment plans and insurance information such as deductibles, co-pay, etc.
Handles complex issues and problems and refers only the most complex issues to higher-level staff.
Provides leadership, coaching, and/or mentoring to a subordinate group.
Performs other related duties as assigned.
Qualifications
Monday - Friday, 9 AM - 5 PM
Required:
1. High School Diploma or equivalent.
2. 2+ years of work experience in customer service or relevant fields.
About Us
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Atlantic Health Morristown Medical Center, Morristown, NJ
Atlantic Health Overlook Medical Center, Summit, NJ
Atlantic Health Newton Medical Center, Newton, NJ
Atlantic Health Chilton Medical Center, Pompton Plains, NJ
Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
Atlantic Health Goryeb Children's Hospital, Morristown, NJ
Atlantic Health CentraState Healthcare System, Freehold, NJ
Atlantic Medical Group
Atlantic Visiting Nurse
Atlantic Mobile Health
Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition forthe services we have provided to our patients, team members and communities. Below are just a few of our accolades:
Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For".
Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's Best Hospital rankings.
Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents,injuriesand injections, as well as systems hospitals have in place to prevent harm.
Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare - 2026".
Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Atlantic Health offers a competitive and comprehensive Total Rewards packagethat supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role‑specific enhancements highlighted:
Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
Tuition Assistance, Advancement & Academic Advising
Backup and On-Site Childcare
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran
Job Info
Job Identification 33140
Posting Date 09/29/2026, 05:21 PM
Job Schedule Full-Time
Locations 475 South St, Morristown, NJ, 07960, US
Minimum Salary (Hourly Rate)
Maximum Salary (Hourly Rate)
Assignment Category Full-time
Primary Shift Day
Days and Shifts Mon - Fri - 9a - 5pm
On Call Expectations NA
#J-18808-Ljbffr
Worksite address
morristown, NJ, 07961, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.