Job description
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary:
The Patient Liaison provides support to patients and clinics involved in pharmaceutical research trials. You would be responsible for ensuring that customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Schedule information
Fully remote position for the following shift:
Wednesday – Sunday | 8:30 AM - 5:30 PM EST (flexible to match time zone)
Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift)
Some holiday work may be required.
Responsibilities of this position include, but are not limited to:
Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
Scheduling travel requests for patients enrolled in clinical trials, including:
Arrangements include flights, hotel, ground transportation, and special needs assistance, as well as providing any assistance for any issues that arise during travel
Interaction and management of vendors handling travel requests
Review travel requests against study parameters and seeking approvals where necessary
Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals, where necessary for those expenses
Responsible for supporting study site personnel on how to use the online portal, including: Creating/entering requests in the portal if applicable
Complete all required initial and ongoing training within a reasonable or provided timeframe
The ideal candidate will have the following experience, skills, and knowledge:
BS or BA degree or equivalent experience
Minimum 3 years of experience within the customer service or life sciences industry preferred
Experience working with multiple independent vendors to achieve results on a deadline
Experience in the travel and/or hospitality industry is a plus
Strong computer skills (Excel, Word, Outlook, Internet Explorer)
Ability to modify, edit, and create Excel spreadsheets and Word documents
Ability to conduct hotel, venue, and destination research online
Ability to work with financial information, including knowledge and understanding of foreign currency and the ability to convert to USD
Ability to track and manage key dates/deadlines
Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
Well organized with the ability to prioritize and multitask
Customer service oriented
Patient, flexible attitude
Ability to work within and meet strict deadlines/time management
Thrive in fast-paced environments, maintaining performance under pressure
Self-motivated and results-driven, while following instructions to achieve optimal outcomes
Innovative problem solver, using critical thinking to address challenges proactively
Diplomatic and discreet
Collaborative team player, fostering positive relationships with colleagues and clients
Scout offers a competitive compensation and benefits package designed to support your health, work-life balance, and growth. Benefits include medical, dental, and vision coverage and more.
Visit our website at or follow us on LinkedIn for other employment opportunities.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.