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Job description
Patient Navigator/Medical AssistantThe patient navigator supports the mission of Chambers Community Health Centers, Inc. (CCHC) by providing care in a clinic environment. The patient navigator works collaboratively with all internal and external customers in compliance with each of the CCHC core values. The patient navigator may be directly or indirectly assigned to a clinician (MD, DO, PA or NP) and provides care under the supervision of that physician and/or mid-level provider, when not being utilized as a patient navigator. The patient navigator participates as part of the care team by managing referrals, assisting with communication of results, soliciting consultation notes/follow-up and outside test/exam results. The patient navigator functions as a member of the health care team and assists with the coordination of patient care, supports patients and families in self-management, self-efficacy and behavioral change. Care team members are expected to assess and manage the healthcare needs of the population and to communicate effectively with all patients, especially vulnerable populations.Prior to provider's examination, obtain and enter in EHR the following: Height and Weight, Complete set of vital signs (BP, HR, RR, Temp and O2sat – Adult or BP, HR, RR, Temp, O2sat and FOC ( greater than 2 years) - Child), Document chief complaint or reason for visit, Update allergies (food and drug), Reconcile medication(s), Update medical history (surgical and family), Update social history (drugs, alcohol, and tobacco/vape), Complete PHQ9 for adult; PHQA for adolescentAdminister medications (PO, IM, SQ, ID) as directed by provider and observe patient for reactions per protocolAdminister all outstanding/past due immunizations at time of visit or have patient/parent complete immunization declination form, document and scan into chart or document valid reason against immunization such as (current illness, immunocompromised, recent transplant, etc.)Perform EKG as directedCommunicate test (lab, x-ray, etc.) results to patient within 1-2 business days after reviewed and released by providerInstruct patient and family members regarding treatments, educational materials and/or follow-up careReceive, manage and return phone calls, telephone encounters or faxes, within 1-2 business daysAddress and submit medication prior authorizations, track and provide additional supporting documentation until denial or determination confirmedScan into EHR patient information such as results (lab, x-ray, MRI, etc.) and other health information from outside sources and document results as directed by policy/procedureEnsure required clinic forms and consents are completed during visitComplete documentation of all care provided during visit, same dayEnsure patient paperwork needs (unemployment, workers comp, FMLA, STD, etc) is complete, scanned into EHR and returned to patient within 1-2 business daysMaintain the general appearance, cleanliness of exam rooms, procedure room (after use), common and personal workspace, between each patient and at the end of each dayReplenish supplies and linens in room on a weekly basis and as neededEnsure stocked supplies in exam rooms are up to date and not expiredDispose of contaminated and disposable items according to policy/procedure (i.e. biohazard, sharps, etc.)Responsible for proper handling and storage of all medications; reporting waste and expired medications to Site SupervisorAdhere to QA compliance and documentation standards (Repeat blood pressure manually for elevated readings and document appropriately, Depression screening (PHQ2 and PHQ9) at least annually for all patients over 18 years, Provide education for patients that meet the following specific criteria.Ensure Patient Visit Planning (PVP) alerts are appropriately addressed at each visit and that all "past due" alerts are resolvedEnsure all patients needing outside records or whom provider has ordered a referral, stop at referral checkout prior to leaving after visitManage provider referrals through initiation, pending and addressed/closedSchedules or arranges for scheduling of outside test/exams and specialty office visitsFacilitates the receipt of outside exam/test results and/or consult notes and ensures they are uploaded to patient chart when appropriateReviews care gap reports and works with/supports patients to ensure closure of gapsAdheres to all Chambers Community Health Centers appearance standards and always maintains a professional appearance while working and/or representing the health centers at eventsMaintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers. Is responsive to customer needsUses Service Excellence model when interacting with patients, clients and guestsDemonstrates commitment to professional growth and competence by adherence to Health Center annual training commitments.Participates in self-development by completing all mandatory in-services and educational trainings assigned prior to the date dueAdheres to all established systems and training programs to provide a safe environment. Complies with all OSHA regulations and other local, state and federal regulationsMaintains compliance with Chambers Community Health Centers standards of operationAlways adheres to Chambers Community Health Centers Business Conduct Policy. Maintains all records and reports to ensure compliance with all local, state and federal regulations and codes.Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended and the Americans with Disabilities Act, as amended.Other duties, as assigned, may include but are not limited to the following:Light housekeeping duties such as emptying trash or shred bin when neededSterilizing instruments, labeling and recording dataInventory of clinic suppliesInventory of vaccine suppliesInventory of medication suppliesInventory of medication samplesSort and distribute fax documentsFill in for absent employees at location when necessaryCommunicates with peers and management regarding any hazards identified in the workplace.Performs other related duties as may be assigned by manager.Must be able to work independently with limited supervision. Demonstrates interpersonal communication skills, both written and verbal. Requires strong organizational skills, accuracy and attention to detail. Must have a Medical Assistant license AND prior Medical Assistant experience as well.While performing the duties of this job, the employee may be exposed to contagious organisms and other infectious or communicable disease.Use of EquipmentComputerTelephonePrinter/Copier/FaxVital MachineAudiometerEKG machineAutoclaveScalesLifting Requirements Medium - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighting up to 25 pounds
Worksite address
anahuac, TX, 77514, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.