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Job description
Job DescriptionClinic Location: 17800 Newburgh Rd. Open Clinic hours: Monday-Thursday 7a-8pm, Friday 7a-5p, Saturday 8a-1pm. Schedule to be: Monday-Friday (7-4, 8-5 OR 9-6) Saturday is rotated, once every 4-6 weeks. The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.How You Will Get Things Done:Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMRPerform demographic and insurance validation, and inform patients of privacy policies and proceduresKeep the reception and patient waiting areas clean and organizedOther duties as assignedHow You Will Build Trust:Greet all patients and visitors in a professional and welcoming mannerEffectively communicate unexpected schedule delays to patients and assist with patient comfort should delays ariseHow You Will Innovate:Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches dailySchedule patient appointments/follow-up appointments per established policies and proceduresExperience to Drive Change:Adept in medical terminology and insurance practicesProficient in the use of computer programs and applications including Outlook applications and practice EMR systemsCompetent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accuratelyKnowledgeable of CPT and ICD-10 codingCurrent BLS certification for healthcare providers preferredHigh School Diploma/Equivalency requiredExperience in primary care, family practice, internal medicine, urgent care, or ER preferredTotal Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit or file a complaint at
Worksite address
livonia, MI, 48150, US
Who can apply
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