About this opportunity
Beach House Center for Recovery lists this Patient Relations Coordinator-FT opportunity in juno beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Beach House Center for Recovery, our Patient Relations Department exists to serve as the heartbeat of the patient experience. We believe that recovery is a community effort. Our team strengthens the ties between clinical, medical, and alumni departments to ensure that every individual in our care feels seen, supported, and heard. As a FT Patient Relations Coordinator , you aren't just managing tasks—you are building the bridge between a patient's daily needs and their long-term recovery goals.
Responsibilities:
Patient Advocacy & Caseload Management: Maintain a dedicated caseload, meeting regularly with patients to assess and assist with daily needs outside the clinical scope.
Interdisciplinary Liaison: Attend weekly clinical meetings to report on patient progress and collaborate with Case Managers to develop a 360-degree view of patient health.
Logistics & Daily Care: Manage the "essentials" that keep a patient’s life running smoothly, including: Coordination of patient funds with families.
Managing mail and Amazon ordering.
Overseeing Business Center access.
Retention & Crisis Support: Facilitate "AMA/ACA blocking" by providing immediate support and advocacy for patients considering leaving treatment early.
Cross-Departmental Collaboration: Alumni: Partner with the Alumni Department and Family Wellness program to provide a secondary point of contact for families.
Business Development: Act as a liaison for referred patients to ensure a seamless transfer and continuity of care.
Clinical: Assisting the therapists with your assigned caseload.
Case Management: Working directly with your assigned Case Manager to solve issues outside of their purview.
Medical/Nursing: Coordinate with the medical team to ensure all health-related needs are integrated into the patient’s clinical picture.
Knowledge & Experience:
A deep-seated desire to serve the recovery community and improve the patient experience.
Knowledge of 12-Step Recovery Programs preferred
Proficiency in tools like Slack, Teams, E-mail and the ability to communicate urgently and professionally across various departments.
Ability to balance a caseload while managing logistical tasks like inventory and scheduling.
Comfortable working in a fast-paced environment with a fixed schedule that includes some evening and weekend hours.
Schedule: Variable (Monday – Sunday 8:00 AM – 8:30 PM)
All candidates offered a position must consent to a comprehensive background check including employment history, education verification, criminal records, driving history and other relevant checks.
A pre-employment drug screen is also required as part of the hiring process.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.