About this opportunity
Insight Global lists this Patient Representative opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Representative
Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient’s experience and their entry into the client’s system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.
Base pay range
$23.00/hr - $25.00/hr
Duration
6-month contract to hire (Potential extension after 6 months)
Schedule
Monday-Friday
8AM-5PM
Hybrid
Full-Time schedule (Can't change the schedule so you can leave early or start later)
Must Haves
Demonstrates experience in a professional work environment (any industry)
Strong customer service orientation with a commitment to patient or client satisfaction
Excellent verbal and written communication skills
Ability to manage multiple tasks with urgency, flexibility, and attention to detail
Eagerness to learn, adapt, and grow within a dynamic healthcare setting
New Grads are encouraged to apply!
Plusses
Prior experience in a patient-facing or healthcare-related role
Exposure to scheduling or administrative coordination
Previous experience in a hospital or healthcare environment
Compensation
$23/hr to $25/hr - Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.