About this opportunity
Joslin Diabetes Center lists this Patient Scheduling Coordinator - Joslin Diabetes Center opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Scheduling Coordinator - Joslin Diabetes Center
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (No nights or weekends!)
At Joslin Diabetes Center, patients are at the heart of everything we do—and so are our people. As a Patient Scheduling Coordinator, you’ll help others access life‑changing care, all while enjoying a consistent weekday schedule and a healthy work‑life balance.
Whether you’re welcoming a new patient, verifying insurance, or scheduling a visit with one of our expert providers, your role helps people feel supported, prepared, and heard from the very first phone call.
What You’ll Do
Schedule appointments for both in‑person and virtual visits using our NextGen system
Register patients accurately by confirming demographics, insurance, and referring provider details
Walk new patients through intake, gathering key information to set them up for a successful first visit
Respond to external appointment requests promptly and professionally
Help patients understand any steps they need to take before their visit, like securing referrals or preparing for copays
Reach out to patients to fill open appointment slots and reduce waitlists
Partner closely with colleagues and care teams to ensure a smooth scheduling process
Always maintain patient confidentiality and a service‑first approach
Is this you?
You have at least 2 years of experience in a healthcare, medical office, or call center setting
You’re comfortable using scheduling systems and navigating insurance details
You can multitask while staying organized, calm, and kind
You care deeply about helping people—and it shows in how you work
You’re dependable, detail‑oriented, and ready to be part of a mission‑driven team
Why Joslin?
Purpose‑driven work – Help patients access the care they need, when they need it most
Supportive team – Join a collaborative group that values respect, reliability, and kindness
Room to grow – Build skills and explore future opportunities within a leading health system
Work‑life balance – Enjoy a steady Monday–Friday schedule with evenings and weekends free, plus hybrid flexibility after training
Stability & reputation – Be part of a nationally recognized center and trusted healthcare system (Beth Israel Lahey Health)
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
(Min)
USD $21.00/Hr.
(Max)
USD $27.59/Hr.
As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) as a condition of employment.
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.