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Job description
Overview
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities
We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
Job Details
Department: Ambulatory Float Pool
FTE: 1.00 (80 hours per pay period)
Workdays: Monday – Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person
Other: Driving Requirements
Purpose of this Position
The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
Responsibilities
All duties as defined in Patient Service Coordinator Ambulatory I role
Lead and support change and process improvement initiatives for the Front of House team
Work with leadership to uphold standard process workflows and provide feedback as needed
Assist with Clerical Pool In-basket messages – messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
Provide scheduling support using knowledge of clinical specialties including:More complex scheduling that often requires multiple appointments with different providers
Provides scheduling support for urgent needs
Assist with mentoring and onboarding of new staff, provide direction
Assist with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics
Promotes the organization and assists in maintaining clinic efficiency
Complete standard work observations and communicate findings to Clinical leadership
Leads and functions as the Subject Matter Expert (SME) in assigned areas
Assist with facilitation daily huddles
Perform other duties as assigned
Minimum Qualifications
High School Diploma or equivalent
Minimum of 1 year of Front of House experience or experience in related field
Preferred Qualifications
Certification from:HFMA
NAHAM
HBI Patient Access Certification
Solid understanding of medical terminology
Solid understanding of payer/insurance plans
Knowledge, Skills, and Abilities
Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
Ability to work in a fast‑paced, continually changing environment
Ability to respond appropriately to shifting priorities
Ability to prioritize work assignments
Bilingual fluency in English/Spanish, English/Somali, or other languages including ASL (not required)
Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
Float pool positions require the ability to travel between sites in an expeditious manner
Demonstrates knowledge and understanding of organizational policies and procedures
Ability to lead others in their daily work following standard processes
Ability to assist with onboarding new employees providing them with the tools they need to be successful
Total Rewards Package
We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long‑term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
For a complete list of our benefits, please visit our career site on why you should work for us.
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Worksite address
minneapolis, MN, 55400, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.