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Job description
Patient Service Rep Oncology Infusion Full TimeAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?Key Responsibilities:Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability.Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow-up appointments.Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.Excellent organizational skills to manage multiple schedules and priorities efficiently.Ability to work in a fast-paced environment with attention to detail.Responsibilities:Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.Completes check-in/out functions as directed.Confirms and updates patient identification and demographic/insurance information.Completes patient registration as needed.Obtains patient consents/authorizations.Collects co-payments, past due balances and point of service payments.Posts payments, process billing information and perform "end of day" cash drawer closing.Keeps waiting area clean and comfortable.Informs patients of any delays or changes in appointment status.Schedules appointments as necessary.For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.May perform other duties as assigned.Required:High school diploma or GED equivalent.Zero (0) to two (2) years' experience in a customer service position.Preferred:Bachelor's degree.Previous experience in a healthcare setting.Working knowledge of medical terminology.Bilingual.Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Worksite address
peoria, IL, 61656, US
Who can apply
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