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Job description
Foundation Medical PartnersCome work at the best place to give and receive care!Who We AreFoundation Medical Partners, affiliated with Southern New Hampshire Medical Center, is the second-largest multi-specialty physician group in New Hampshire, serving the greater Nashua community.At Amherst Family Practice, caring for patients is not just our profession, it's our passion. Our providers and staff are dedicated to delivering exceptional care and outstanding customer service to every patient we serve. We take pride in fostering a supportive workplace culture that encourages both professional and personal growth, and we are looking for a dedicated Patient Service Representative to join our incredible team.About the JobAs a Patient Service Representative (PSR), you will play a vital role in creating a positive patient experience from the moment patients walk through our doors. You will serve as the first point of contact for patients, supporting front office operations, coordinating care, and ensuring accurate patient information is maintained.This position is ideal for someone who enjoys helping others, thrives in a team-oriented environment, and is passionate about providing exceptional customer service.What You'll DoGreet patients and visitors in a friendly, professional manner.Check patients in and out for appointments.Verify and update patient demographics, registration, and insurance information within the electronic medical record.Schedule appointments and assist in coordinating patient care needs.Respond to patient phone calls and inquiries in a timely and courteous manner.Communicate effectively with providers, clinical staff, and outside offices to support continuity of care.Maintain accurate patient records and ensure confidentiality of information.Deliver an exceptional patient experience while building meaningful connections within the community.Support office operations and assist at other practice locations as needed.Who You AreHigh School diploma or equivalent required.Previous experience as a Patient Service Representative or in a medical office preferred, but not required.Strong interpersonal, communication, and customer service skills.Ability to professionally and diplomatically resolve conflicts and patient concerns.Adaptable and flexible, with the ability to support multiple office locations when needed.Able to work effectively both independently and as part of a collaborative team.Comfortable working in a fast-paced healthcare environment.Experience in a public-facing customer service role, preferably within healthcare.One year of experience in a medical practice or healthcare setting.Knowledge of medical terminology and medical office workflows.Working knowledge of Epic EMR and common Microsoft Office applications.Why You'll Love UsHealth, dental, prescription, and vision coverage for full-time and part-time employeesShort-term disability, long-term disability, and life insurance coverageEmployee Assistance Program (EAP)Competitive paySign-on and employee referral bonusesTuition reimbursement403(b) Retirement Savings PlanPaid training and continuing education opportunitiesOpportunities for professional growth within a leading healthcare organizationSupportive team culture dedicated to making a difference in the lives of our patients and community membersWork Shift: Monday - Friday, 8am-5pmSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Worksite address
amherst, NH, 03031, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.