About this opportunity
Mass General Brigham lists this Patient Service Representative opportunity in braintree, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Registration SpecialistResponsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.QualificationsEssential FunctionsGreet patients and provide a warm and welcoming environment during the registration process.Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.Provide exceptional customer service to patients, family members, and visitors.Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.Assist patients in completing registration forms and explain the registration process.EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree? NoLicenses and CredentialsExperience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferredKnowledge, Skills and AbilitiesKnowledge of medical terminology and insurance processes is beneficial.Familiarity with electronic health record (EHR) systems and registration software.Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.Strong attention to detail and accuracy in data entry and documentation.Ability to handle confidential and sensitive information with discretion.Proficiency in using office software applications, such as word processing, spreadsheets, and email.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location300 Granite StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $25.28/HourlyGrade2
Worksite address
braintree, MA, 02184, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.