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Job description
Patient Service Representative FloatSouthern New Hampshire Health's physician practices are dedicated to providing exceptional care and outstanding service to our patients and communities. Our Patient Service Representatives are often the first point of contact for patients and play a critical role in creating a positive experience across our network of practices.The Patient Service Representative (PSR) Float is responsible for providing front office coverage across multiple Southern New Hampshire Health practice locations as needed. This role requires flexibility and the ability to travel between practices, sometimes supporting more than one location in the same day. The PSR Float serves as a vital resource to ensure seamless operations and excellent patient service throughout the organization.Greet and direct patients, visitors, and customers in a professional and compassionate mannerAnswer incoming telephone calls and provide general informationPerform patient check-in and check-out functionsSchedule appointments and requested testingEnter and track referralsVerify and update patient demographic and registration informationCollect and process co-pays and daily payment batches accuratelyScan and index documentation into the electronic medical recordProvide coverage for multiple practice locations, including weekend and holiday rotations as neededSupport Patient Centered Medical Home initiatives and other special projectsMaintain compliance with HIPAA and organizational policies and proceduresHigh School Diploma or GED requiredValid Driver's License requiredMinimum one year of customer service experience preferredStrong written and verbal communication skillsFamiliarity with Windows-based office applicationsAbility to work independently and as part of a teamStrong attention to detail and organizational skillsAbility to multitask in a fast-paced environment and meet deadlinesCaring and compassionate customer service approachFlexibility to travel to and work from various Southern New Hampshire Health practice locationsAbility to adapt quickly to different offices, teams, and workflowsDiverse work experience across multiple specialties and practice settingsOpportunity to build relationships with teams throughout the organizationOngoing training and professional development opportunitiesSupportive and collaborative work environmentCompetitive compensation and comprehensive benefits packageMeaningful work helping patients navigate their healthcare experience every daySolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Worksite address
milford, NH, 03055, US
Who can apply
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