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Job description
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details:
Patient Service Representative (Full-Time)
Mercy Orthopedic Hospital | Springfield, MO
Are you someone who loves helping people and creating positive first impressions? Join the team at Mercy Orthopedic Hospital , where you'll play an essential role in delivering an exceptional patient experience from the moment patients walk through our doors.
As a Patient Service Representative (PSR) , you'll be the welcoming face of our hospital, helping patients navigate their healthcare journey with confidence and compassion. This role is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding customer service.
Why Mercy?
At Mercy, you're more than an employee, you're part of a mission-driven team committed to compassionate care. You'll work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient satisfaction and care delivery.
What You'll Do
Greet and assist patients, families, and visitors with professionalism and warmth
Manage front desk operations and patient check-in/check-out processes
Schedule appointments and maintain accurate patient records
Verify and update patient information
Answer phones and assist with patient inquiries
Support providers and clinical staff to ensure efficient daily operations
Create a welcoming, organized, and positive experience for every patient
What We're Looking For
Required Qualifications
High school diploma or equivalent
Strong communication and interpersonal skills
Excellent customer service abilities and a patient-first mindset
Basic computer proficiency, including data entry and Microsoft Office applications
High attention to detail and organizational skills
Ability to maintain confidentiality and uphold privacy standards
Adaptability and professionalism in a busy healthcare environment
Completion of Clinic Core Front Desk Training following hire
Preferred Qualifications
One year of medical office, healthcare, or customer service experience
Physical Requirements
Ability to occasionally lift, push, or pull up to 50 pounds
Frequent standing and walking throughout the shift
Ability to bend, reach, kneel, squat, twist, and perform routine office duties
Make a Difference Every Day
If you enjoy helping others, building meaningful connections, and being part of a team that makes healthcare easier for patients, we'd love to hear from you. Join Mercy Orthopedic Hospital and help create outstanding experiences for every patient, every visit.
Apply today and be part of a team that's changing lives through compassionate care.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.